01483 688 130
'Providing the recruitment solution'
IT & Engineering

1st Line Support Permanent

Do you have a good degree in computer science, maths, engineering or technology or previous technical support experience? Looking for a Company who will invest in your career, who have a flexible working environment and are expanding?

A First Line Technical Support Engineer is required to join a small team of 5, but who are part of a larger technical team, to support business customers with their cloud and web hosting software.

What will you be doing?

  • As a systems administrator you’ll provide first line support to customers both by phone and email
  • Assist with customer back ups and provisioning of servers
  • Troubleshoot and resolve issues with hardware, software and network
  • 24/7 on call rota basis (additional compensation)

What do you need?

  • Either a relevant degree or previous helpdesk experience- qualifications e.g. MCSE/LPI/RHCT/RHCE beneficial.
  • Good knowledge of TCP/IP networking and internet protocols as well as basic systems administration skills – Windows/Linux (server setup and configuration)
  • Excellent customer service skills, able to build rapport and good telephone manner
  • Familiarity with some webhosting software beneficial – Apache, cPanel, IIS
  • Ideally full UK driving license but shuttle bus available from Guildford and Godalming train stations

What’s on offer?

  • Salary base of £20,000 to £22,000
  • Discretionary bonus
  • Private healthcare (incl dental),
  • Life insurance,
  • Critical illness insurance,
  • 25 days’ holiday plus bank holidays,
  • Holiday reward scheme,
  • Childcare vouchers
  • Loads of incentives, training support to achieve further exams, education, bonuses for additional qualifications achieved, and gadgets available.
  • Flexi hours unless taking shuttle bus.

Vacancy Overview

  • Date Posted: Posted 8 months ago
  • Location: Cranleigh
  • Job Title: 1st Line Support
  • Salary: £20,000 - 22,000
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