Description | Account Collectors
Surrey
£14000 - £20000
The main purpose of the job is to call companies who have outstanding invoices to clients that are over 90 days old, to arrange repayment of these invoices.
Duties include:
- Management of an assigned worklist, making outgoing calls to businesses to arrange for payment on behalf of clients
- Taking incoming calls in response to outgoing correspondence
- Regular liaison with our clients to obtain information to resolve disputed balances
Experience within an outbound call-based working environment would be preferable; previous experience of credit control would be an advantage. A significant degree of induction and ongoing training is provided. Applicants are expected to be numerate, with GCSE Maths (or equivalent) at grade C or better.
The successful candidate should possess:
- a general level of business experience or working knowledge
- good communication skills
- be enthusiastic and determined to be successful
- good numeric skills (with GCSE Maths [or equivalent] at grade C or above)
- be prepared to work some evenings (until 8pm) and Saturdays (9am until 1pm) upon progression
Working hours, initially, are 8:30am to 5:30pm with up to 1 late shift (11am until 8pm) per week. Upon progressing to other teams the hours switch to 5 early shifts (8am until 5pm) per fortnight and 5 late shifts (currently 11am until 8pm) per fortnight and (currently) 3 Saturdays (9am until 1pm) every 2 months but salary increases to £20,000 + bonuses.
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